A wayfinding audit helps you identify negative user experiences in your development. The review's findings make the problems easily communicated to others so that all stakeholders can recognize them clearly and provide their knowledge and input to shape the solution.

 

Mazefate's primary goal is to help you define the problems through a wayfinding audit, forming the foundation for the overall design process. A design process that does not start with clearly defined problems is a gamble; there is no way of knowing whether the result will be helpful.

We can customize the audit according to your specific needs and requirements. You may need to work on a particular area of your location or address issues. Some of your concerns may be related to steering behavior (for commercial reasons). Alternatively, they could be related to users' route-finding problems or addressing the wasted work hours staff must use to direct people.

Whatever your needs, we can adapt our auditing as needed.

We evaluate wayfinding as a process rather than just getting from A to B as quickly and efficiently as possible. We see it as an experience that needs to be created in an environment that makes users want to re-use the location and space.

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